Software repair

Please send us a message explaining the problem before buying the software repair service.

We can fix many software issues but there is many problems that are actually hardware related and cannot be resolved. Describe issues first and we check if it qualifies for the software repair. Do you need your data recovered ? Send your message to: hello@fixfactor.co.uk.

We start from the diagnostic service to confirm the software nature of the problem

We can completely reload the firmware of your phone (Android or iOS)

The work will be completed within 48 hours or we let you know if more time is needed before we start the job;

This service may include backup of your files (pictures, videos, songs, contacts, messages) at additional cost

If we find that it is not possible to fix your phone due to the hardware issue or if you say that it is too expensive, we charge £25 for diagnostics. We may buy off you the faulty device for parts.

Phone dropped into the water or is it other liquid damage ? Shall we just recover your files ?

Does your phone work very slow or does not start at all? Does it freeze very often? Do you need to save your files ?

We have a lot of experience with mobile phone software repair. We use official firmware, flashing software provided by manufacturers, command line and other tools like Odin, Z3x and Octoplus or JTag interfaces. We can unlock your phone, retrieve your files, root it or restore it to factory settings after unsucessful software operations.

If after the diagnostic we find that it is not possible to fix your phone because of the hardware issue or if you decide not to fix it because of the price, we charge the diagnostics service. We may also give you option to buy your broken phone for parts.

Please note that “software repair” is a very general term and price may be different for different problems. The presented price stands for standard factory reset and does not include data recovery. For a specific problem solution, please contact us directly.

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