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Mobile Phone Data Recovery
Mobile phone data recovery service where getting your files back is priority over fixing the device.
Contact us first describing issues and type of mobile phone. How quickly has the job need to be?done?
Once you approve the quote, we determine the best course of actions to get your data recovered
Depends on type of the problem and the required speed of service, we recover your data within 1-10 working days
We use our micro soldering skills to repair the motherboard first or fix the software. If this is not enough, we use chip off method to remove the memory chip from the motherboard and extract the data with special forensic tools
We return your recovered data to your provided external storage device or we can provide you with the external drive
Initial price estimate is free. Once you agree and give us your device to do the job, we charge £39 not refundable fee. We don’t charge you more if the data cannot be recovered.
Comprehensive data recovery service from mobile phones.
Broken phone and you don’t want to get it fixed but you only need a data recovery? Has this been tried to fixed but someone else but they were not able to recover your data? Have you lost access to your phone after the system update?
Once we agree with the customer that the data are more important than fixing the phone, we take a different approach. Initial diagnostics is crucial to prepare the strategy. Most of problems with loosing access to files is caused by faulty hardware rather than software issues.
We can recover the data without need of fully fixing the phone as long as the motherboard / logic board is not damaged. This is usually valid when you cannot use the phone because of the broken screen or charging port. Most of water damaged phones and phones not working for no obvious reason need the motherboard repair. The motherboard repair for data extraction can become very complex, since motherboards are made from several layers, utilising hundreds of components. We use schematics for most board repairs but if diagrams or replacement components are not available or if the damage is too severe, we need to search for another solution.
The next step is removing the memory chip from the motherboard. Most of mobile phones encrypt the data and we need to use special forensic tools to decrypt the chip. There is many different types of tools specialising in particular mobile phone brands.
If the problem with loosing files is caused by the software update or user error, we can recover the data in most cases but that is limited to Android based mobile phones.
When is it still possible to recover data from the phone:
- If you just accidentally factory reset the phone and you didn’t use it since then
- The phone has a water damage
- After software update the phone does not start
- You have dropped the phone and damaged the screen badly
- The phone has been run by a car
- Forgotten password (you must proof the ownership of the phone)
Methods and tools that we use.
We use professional micro soldering equipment, including microscopes, hot air stations and BGA chip removal stations. For memory chip read/write we use NuProg-E, easy JTAG Z3X Plus with adapters for all mobile phones on the market. To analyse the extracted data, we use professional data software including MOBILedit.
Frequently asked questions
We use highest quality replacement parts to fix your iPhone. All parts are tested before we fit them. Screen replacements are iPhone same specification, expect perfect repair.
We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.
We offer warranty on all hardware repairs except liquid damage. The warranty covers parts and labours. Software repairs can be guaranteed but depends on the problem. You will be informed once we diagnose the problem with your phone.
Please tell us how much you can pay for the phone repair. In many cases we can offer you a discount. Yes, we are open to negotiations.
There are few factors determining time of the repair. For services that we have parts in stock, we are return it fixed within 5 working days or for next day if you choose priority repair. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.
We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee the discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.
Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.
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